Last updated: August 19, 2026
This Privacy Policy explains how Monogram Appliance Repair (“we,” “us,” or “our”) collects, uses, and shares information when you visit this website, submit a booking or contact form, or receive in-home Monogram appliance repair service. We are an independent repair company — not an official Monogram or GE Appliances service center — and this policy covers only our own website and service operations.
Who this policy covers
This policy applies to visitors and customers in the United States, including people who request service in the Miami / Brickell area and in the other metros listed on this site. It does not cover manufacturer warranty portals, GE Appliances / Monogram factory support, or other third-party websites we may link to for owner manuals or official product information.
Information we collect
When you submit the booking or contact form, or when you call or email us, we collect the details you choose to provide. That typically includes:
- Name, phone number, and email address
- Service address and access notes (for example, building or unit information you provide)
- Appliance type, model information, and a description of the problem
- Preferred appointment times and messages you send us
We may also collect:
- Device and browser information (such as IP address, browser type, and operating system) through ordinary server logs
- Usage data, such as pages viewed and approximate time on the site
- Payment details when you authorize a transaction (processed by a payment processor; this website does not store full payment-card numbers)
- Service history needed to complete a repair, honor a workmanship warranty, or respond to a follow-up request
We do not require you to create an account to browse this site. We do not knowingly collect personal information from children under 13, and this site is not directed at children.
How we use your information
We use the information you share to:
- Respond to inquiries and schedule, confirm, or reschedule service visits
- Dispatch a technician, prepare an estimate, order parts, and complete approved repairs
- Send appointment reminders, arrival updates, invoices, and warranty follow-ups
- Improve the website, diagnose technical problems, and keep the site secure
- Comply with law, prevent fraud or abuse, and protect our legal rights
We do not sell, rent, or trade your personal information to third parties for their marketing. We also do not use your repair request as a lead to sell to unrelated companies.
When we share information
We share information only as needed to run the service you requested, or as the law requires:
- With our technicians and internal staff so they can reach you and perform the visit
- With parts suppliers when a model or serial number is required to obtain the correct original part
- With payment processors to complete a transaction you authorize
- With service providers who host this website or provide email, SMS, or IT support, under obligations to use the information only for that work
- When we believe disclosure is required by law, court order, or to protect customers, technicians, or our rights
We do not share your information with GE Appliances, Monogram factory service, or any manufacturer for marketing, and contacting us does not open an official factory-service case.
Cookies and similar technology
This website may use cookies or similar technology so the site functions (for example, to remember a cookie-banner choice) and to understand general, aggregated usage. You can control cookies in your browser. Blocking cookies may affect some site features. Our cookie notice, when shown, links to this Privacy Policy.
How long we keep information
We keep service records for as long as needed to support your repair history, honor any workmanship warranty, resolve billing questions, and meet ordinary business and legal record-keeping needs. Website logs are kept for a shorter operational period unless we must retain them for security or legal reasons. When we no longer need personal information, we delete it or store it in a form that no longer identifies you, where that is reasonably practical.
Security
We use commercially reasonable safeguards, including encrypted connections (SSL/TLS) for information submitted through this website. No method of transmission or storage is completely secure. Please do not send payment-card numbers by unencrypted email.
Your choices
You may request access to, correction of, or deletion of the personal information you have provided by contacting us using the details below. We will respond within 30 days. We may need to verify that we are speaking with the right person, and we may retain limited information when we are required to keep it (for example, a paid invoice or a warranty record).
If you are a California resident, you may also ask us to confirm whether we collect personal information, request a copy of information we have collected about you, or ask us to delete it, subject to legal exceptions. We do not sell personal information or share it for cross-context behavioral advertising as those terms are commonly used under California law. To make a request, email or call us and include “privacy request” in your message.
You can opt out of non-essential marketing messages from us by using the unsubscribe method in the message or by contacting us. We may still send service messages about an appointment or repair you already requested.
Changes to this policy
We may update this Privacy Policy from time to time. The revised policy will be posted on this page with a new “Last updated” date. If a change is material, we will also note it on this page.
Contact us
Questions about this Privacy Policy or how we handle information should be sent to Monogram Appliance Repair, 1200 Brickell Ave, Suite 400, Miami, FL 33131; phone (844) 415-4997; email [email protected].